February 16, 2019
Starting this month, we did away with selling heat packs as an item and include them as part of the Winter Shipping rate, if needed. This rate also includes using larger and/or double-walled boxes and extra packing material when beneficial to the safety of your plants.
This spring, we plan to switch to a tiered system based on USPS shipping zones, to more accurately correspond to actual shipping costs. We also hope to include premium options, like USPS Priority Express and UPS Next Day Air, for customers who would like the option of getting their plants even faster.
A side note- while this hasn’t been part of our explicit written policy, we do need to require a signature on delivery for any package valued over $750. Paypal, which processes all of our shipping labels, requires this as part of its seller protection policy.