FAQ

The box my plant came in looks like it went through the ringer! Can I get a refund?

Please refer to our Refund policy for a full description. If a plant was severely damaged in the mail, please provide pictures of the damage for us. If we determine that the plant will suffer significantly as a result of the damage incurred, a refund will be provided. However, the plant must be shipped back to us for rehabilitation – it is our goal never to lose a plant. Refunds will be issued upon receipt of the plant.

I am outside of the United States. Can you ship across borders?

No – we are very sorry but we do not have the appropriate permits to ship across country lines out of the United States.  As we expand, we will begin to do international shipments, but not as of now.

My grow chamber isn’t completed yet! Can you hold my plant for me?

We will hold your plant for up to two weeks without a charge. Holding the plant beyond that period will cost $0.30 per day per plant. The cost for holding your plants will have to be paid before we mail your plant. This policy does not apply to pre-orders. However, as soon as the plant is available and paid for, if you request for the plant to be held this policy will apply.

I accidentally gave you the wrong address! Can you forward the plant to me?

Once the plant is in the USPS system, it is out of our hands.  Please contact us as soon as you realize that a mistake has been made.  We will try to contact post officers for you, but we cannot guarantee any results.  Any losses as a result of customer mistakes are not eligible for a refund.

My plant came damaged! Can I get a refund?

Please refer to our refund policy for full details.  If the plant damage is assessed to significantly decrease the value of the plant, a refund will be provided through the process outlined above.

If the plant arrived damaged due to our neglect, you will receive store credit when the plant is returned to us. If USPS caused the damage, we will do our best to get your shipping costs returned to you but do not guarantee the plant against damage as a result of shipping beyond our control.

Can you ship during the winter?

Yes! Shipping costs increase during the winter months as a result of our caution when shipping. The box will include additional insulation as well as a 72 hour heat pack. We have had no issues shipping during the winter yet except for one issue caused by USPS neglect. We take the safety of your plant very seriously.

Can you combine my orders and decrease my shipping cost?

Yes! Shipping costs increase during the winter months as a result of our caution when shipping. The box will include additional insulation as well as a 72 hour heat pack. We have had no issues shipping during the winter yet except for one issue caused by USPS neglect. We take the safety of your plant very seriously.

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