The box my plant came in looks like it went through the ringer! Can I get a refund?

Please refer to our Refund policy for a full description. If a plant was severely damaged in the mail, please provide pictures of the damage for us. If we determine that the plant will suffer significantly as a result of the damage incurred, a refund will be provided. However, the plant must be shipped back to us for rehabilitation – it is our goal never to lose a plant. Refunds will be issued upon receipt of the plant.

I am outside of the United States. Can you ship across borders?

No – we are very sorry but we do not have the appropriate permits to ship outside of the United States.  As we expand we hope to move into international shipments, but not as of now.

My grow chamber isn’t completed yet! Can you hold my plant for me?

We will hold your plant for up to two weeks without a charge. Holding the plant beyond that period will cost $0.30 per day per plant. The cost for holding your plants will have to be paid before we mail your plant. This policy does not apply to pre-orders. However, as soon as the plant is available and paid for, if you request for the plant to be held this policy will apply.

I accidentally gave you the wrong address! Can you forward the plant to me?

Once the plant has been shipped, it is out of our hands.  Please contact the shipping provider as soon as you realize that a mistake has been made.  Any losses as a result of customer mistakes are not eligible for a refund or Live Plant Guaruntee.

My plant came damaged! Can I get a refund?

Please refer to our refund policy for full details.  If the plant damage is assessed to significantly decrease the value of the plant, a refund will be provided through the process outlined above.

If the plant arrived damaged due to our neglect, you will receive store credit when the plant is returned to us. If the shipping carrier caused the damage, please contact the shipping carrier directly.

Can you combine my orders and decrease my shipping cost?


Have A Question for Native Exotics?

E-mail: [email protected]