Shipping with FedEx 2Day
Shipping with USPS Priority Mail
Native Exotics ships every Monday year-round. If we do not complete all open shipments on Monday, we will continue shipping on Tuesday and, if necessary, Wednesday.
In the event of a holiday weekend, we will ship on Tuesday. Native Exotics reserves the right to hold orders if weather is hostile to the health of your plants.
We do combine shipping on separate orders. If you place an order and decide you want to add another item(s) please select the “combine with existing order” option for shipping when checking out. This option is ONLY used when you have already paid for an order and the flat rate shipping price. The additional plant(s) added to your existing order will be $2 each. Putting items into your cart reserves them for you for 25 minutes while you continue to browse. Please be aware of this as you shop.
Live Plant Guarantee
We guarantee that all our plants will arrive in good and healthy condition. If you believe your plant arrived damaged, please take photos of the plant within 24 hours of the plant’s arrival and send to [email protected] If it is assessed that the plant has been damaged to a point that its growth would suffer and its value has significantly decreased, we will either send you a replacement (when possible) or provide you with store credit.
Please note store credit will not be issued if the damage is not significantly detrimental to the value of the product (i.e. a broken pitcher). Furthermore, store credit will not be issued if the damage is perceived as a result of the customer negligence. This includes leaving packages outside on extremely cold or hot days.